Privacy Policy

Introduction

quabalexghor respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020 of New Zealand. This privacy policy explains how we collect, use, store, and protect your personal information when you use our website or purchase our visual harmony products and services.

We are a New Zealand-based business operating from 38 Barrys Point Road, Takapuna, Auckland 0740, New Zealand.

Personal Information We Collect

Under the Privacy Act 2020, we may collect the following types of personal information:

Name and contact information (email address, phone number, postal address)
Order information and payment details
Information about your use of our website (cookies, analytics)
Communications between you and us
Information you provide when contacting us or using our services

We only collect personal information that is necessary for our business purposes and that you have provided voluntarily or that we are legally required to collect.

How We Use Your Personal Information

We use your personal information for the following purposes:

To process and fulfil your orders for visual harmony products
To communicate with you regarding your orders, inquiries, and our services
To improve our website, products, and customer service
To send you marketing materials if you have given your consent (you can opt-out at any time)
To comply with legal requirements under New Zealand law
To prevent fraud and ensure the security of our services

Sharing of Personal Information

We do not sell your personal information. We may share your personal information with third parties only in the following situations:

With trusted service providers who help us operate our business (e.g., payment processors, shipping companies, IT service providers) - these providers are bound by confidentiality agreements
When required by New Zealand law or court order
To protect our rights, property, or safety, or that of our customers
With your explicit consent
In connection with a business transfer (if we merge, are acquired, or sell assets)

We ensure that any third parties we work with comply with the Privacy Act 2020 and handle your information securely.

Your Rights Under Privacy Act 2020

Under New Zealand's Privacy Act 2020, you have the following rights:

Right of access: You can request access to the personal information we hold about you
Right to correction: You can request correction of any inaccurate, incomplete, or out-of-date personal information
Right to object: You can object to certain uses of your personal information
Right to complain: You can make a complaint to the Privacy Commissioner if you believe we have breached the Privacy Act

To exercise these rights, please contact us using the details provided below. We will respond to your request within 20 working days as required by the Privacy Act 2020.

Storage and Security

We take reasonable steps to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. This includes:

Using secure servers and encryption where appropriate
Limiting access to personal information to authorised personnel only
Regular security assessments and updates
Secure disposal of information when no longer needed

Your personal information is stored in New Zealand. If we need to transfer information overseas, we will ensure appropriate safeguards are in place as required by the Privacy Act 2020.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or destroy it.

Cookies and Tracking

Our website uses cookies and similar technologies. For detailed information about how we use cookies, please see our Cookies Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

Contact and Complaints

If you have questions about this privacy policy, wish to exercise your rights, or make a complaint, please contact us:

Privacy Officer
quabalexghor
Email: inquiry@quabalexghor.world
Phone: +64 9 486 0599
Address: 38 Barrys Point Road, Takapuna, Auckland 0740, New Zealand

If you are not satisfied with our response, you can make a complaint to the Office of the Privacy Commissioner:

Office of the Privacy Commissioner
PO Box 10094, Wellington 6143
Phone: 0800 803 909
Website: www.privacy.org.nz