At quabalexghor, we want you to be satisfied with your visual harmony products. This Return Policy outlines the terms and conditions for returning products purchased from us, in accordance with New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986.
As a New Zealand business, we are committed to providing quality products and excellent customer service. Your rights under New Zealand consumer law are not limited by this policy.
Under New Zealand's Consumer Guarantees Act 1993, you have the right to:
These rights cannot be excluded or limited by this policy. If a product is faulty, damaged, or not as described, you are entitled to a remedy under the Consumer Guarantees Act.
If you change your mind about a purchase, you may return products within 14 days of purchase, provided:
For change of mind returns, you are responsible for return shipping costs. We will refund the purchase price (excluding original shipping) once we receive and inspect the item.
If a product is faulty, defective, or not as described, you are entitled to a remedy under the Consumer Guarantees Act. We will:
Please contact us immediately if you receive a faulty product so we can resolve the issue quickly.
To initiate a return:
We recommend using tracked shipping for returns. We are not responsible for items lost in transit unless we arranged the return shipping.
Once we receive and inspect your returned item:
Certain items may not be eligible for change of mind returns (but are still covered by Consumer Guarantees Act if faulty):
In addition to your rights under the Consumer Guarantees Act, some products may come with manufacturer warranties. We will assist you in making warranty claims where applicable.
For questions about returns or to initiate a return, contact us at:
Email: inquiry@quabalexghor.world
Phone: +64 9 486 0599
Address: 38 Barrys Point Road, Takapuna, Auckland 0740, New Zealand